1. Contract

When making a booking (usually made up of 2 journeys, an outbound journey and an inbound journey) with us it is deemed that you have read and accepted these Terms and acknowledge that you are entering into a contract with us.

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2. Prices & Quotes

1. We review prices yearly to come into force from 1st April. However, we reserve the right to amend prices at times due to circumstances beyond our control.

2. Prices (also refer to as "Booking Value") are based on journeys starting or ending in the Base Area.

   1. Prices in Sterling (GBP) and currently are not subject to VAT.

3. Quotes are based upon the information you given by you at the time of your enquiry and are valid for 30 (thirty) days.

 

3. Booking Request

1. In order to make a booking with us, you must be 18 years old, and we reserve the right to request proof of age.

   1. Except, if parents provide written authorisation for us to accept bookings from their child(ren) and that they accept responsibility to ensure payment is made.

2. We accept booking requests by telephone (although we strongly recommend that they be followed up by), email, post or submitting a Booking Request Form from our website.

3. Your booking request should only be deemed accepted by us when we have sent you a Booking Confirmation (“B/C”) or a Booking Reference Number (“BRN”).

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4. Booking Confirmation

1. We will send you, if time permits, a B/C or BRN, and either constitutes a contract that has been entered into between you and us.

   1. It is your responsibility to check that the information shown on the B/C is correct and to inform us of any errors and/or changes as soon as possible, otherwise additional charges may be incurred.

2. A non-refundable deposit may be required to secure the booking, the deposit is equal to clause 7.1.1.

   1. Any prior disbursements made by us on your behalf will be charged simultaneously.

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5. Payment Terms & Options

1. Unless by prior arrangement all bookings must be paid for, and cleared in our bank account, at least 7 days prior to travel. Payments not received by this date may result in your booking being cancelled and the cancellation charges set out in clause 7 will apply.

2. The payment options and the payment due date will be shown on the B/C.

3. Business Credit Account (“BCA”), which gives up to 60 days of credit, are available to businesses only. Should you wish to apply for a BCA, email a request to accounts@kwatsoncars.co.uk, and an application form will be returned to you for completion.

   1. Until your BCA application has been approved, bookings must be paid by one of the other payment options.

   2. Payments that are late will be subject to The Late Payment of Commercial Debts (Interest) Act.

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6. Surcharges

1. The following days/periods incur a surcharge and are applied based on the agreed pickup time or the Scheduled Time of Arrival of public transportation (including but not limited to buses, coaches, cruise ships, ferries, planes, trains, etc):-

   1. Bank and Public Holidays, except Christmas & New Year Days . . . . . . . . 20% of journey price, minimum £30;

   2. Christmas Day & New Year Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30% of journey price, minimum £50;

   3. Christmas Eve and New Year’s Eve evenings (18:00 to 23:59) . . . . . . . . . 10% of journey price, minimum £20;

   4. Unsocial Hours (23:00 to 05:59) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10% of journey price, minimum £20;

   5. *Each additional pickup or drop within the same area. . . . . . . . . . . . . . . . .As shown on the Price List;

   6. *Pickups from Travel Terminals (airports, seaports, etc) . . . . . . . . . . . . . . As shown on the Price List.

               *Not included in any discounts.

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7. Cancellation & Delay Charges

1. If you cancel your booking then the following charges will apply and any prior disbursements made by us, on your behalf, will be charged in addition to the following charges:-

   1. More than 48 hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20% of Booking Value, minimum £20;

   2. Less than 48 hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50% of Booking Value, minimum £100;

   3. Driver (means “Driver & Vehicle”) is en-route to a pickup location . . . . . . . .Full Booking Value;

   4. Driver is at pick up location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Full Booking Value plus any Waiting Time;

2. In the event you are delayed or are a no-show (non-appearance at location) then waiting time charges will apply, a minimum of 1 hour then at 15 minute intervals after the following times have elapsed:-

   1. At Airports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 minutes after actual landing time;

   2. At Cruise Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . By 10:00 or 1 hour after allocated disembarking time;

   3. At Private/Executive Jet Terminals (includes heliports) . . . . . . . . . . . . . . . . 30 minutes after actual landing;

   4. At Other Travel Terminals (bus, coach, ferry, trains, etc). . . . . . . . . . . . . . . . .30 minutes after actual arrival time;

   5. At Home/Office/Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 minutes after booked pick up time.​

3. In the event that we have to abort/cancel (the driver is en-route or at pickup location) due to, but not limited to:-

   1. We arrived at the pickup location in accordance with the B/C but you did not appear. No refund will be applicable. For any additional costs incurred by us we will send you an invoice for payment.

   2. If the journey is halted by the driver due to your actions, and subsequently then aborted, NO refund will be applicable. For any additional costs incurred by us, we will send you an invoice for payment.

   3. Due to actions/instructions from, but not limited to, the Emergency Services, Government agencies, statutory bodies, or any manmade/natural event beyond our control means the journey being cancelled prior to travel or delays us in getting you to your destination then NO refund will be applicable. For any additional costs incurred by us we will send you an invoice for payment.

4. If, due to actions within our control, you miss your onward travel then our liability will be limited to full reimbursement of any monies already paid to us for that particular journey. Payment will be made within 28 days of the cancelled travel date.

5. Our vehicles are maintained and serviced in accordance to the manufacturer’s maintenance recommendations. Therefore, we will not accept responsibility for any mechanical, electrical, or material breakdown caused. In the unlikely event of a breakdown, every effort will be made for you to continue your journey as quickly as possible. We will cover any additional costs for transportation for you to continue your journey with us.

6. In ALL the above events, but not limited to, we will bear NO liability for any losses/other costs you incur.

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8. Associates
From time to time we may use, wherever possible, carefully vetted third-party operators to fulfil our contractual obligations to you. Should this happen, we will do our best to inform you beforehand, but we will continue to be your point of contact if you have any queries or concerns.

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9. Food & Soil Charges

1. We have a NO FOOD policy in our vehicles, although this is at the discretion of the driver.

   1. Bottled water, whether supplied by us or you, are allowed in our vehicles although point 2 still applies.

2. If you soil/damage the vehicle, you will be liable for all reasonable cleaning and/or repair costs.

3. If you need to eat during the journey, please inform us when making the booking so that time can be allowed for a stop(s).

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10. Luggage

1. The driver will load and unload the luggage, however you are responsible for ensuring that all items of luggage have been loaded or unloaded from the vehicle. Otherwise additional charges may apply to recover.

2. We are not responsible for any damage to personal items contained within luggage.

3. We reserve the right to refuse items considered too heavy (more than 30 kgs) or oversized (typically cannot shut doors).

   1. Private Hire vehicles are prohibited from using roof racks/boxes.

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11. Children & Child Seats

1. Children under 18 must be accompanied by the parents/supervising adult (“RA”). Proof of age may be required.

   1. The behaviour of children is the sole responsibility of the RA.

   2. Children are prohibited from sitting in the front seats unless a medical certificate is provided.

2. The Taxi & Private Hire Industry is exempt from the Child Seat laws. We can supply child seats and booster/seat cushions (collectively referred to as “Seat”) provided we have been informed when booking.

   1. The RA are responsible for ensuring that any Seat used is fitted correctly before use.

   2. You may wish to use your own Seat, however please take it with you as we don’t have storage facilities.

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12. Force Majeure
We will not be liable for any injury or death to you or any loss or damage to your luggage caused wholly or partly by War (declared or not), acts of terrorism, civil riots, national emergency, labour strikes, adverse weather conditions, or any other cause beyond our control.

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13. Behaviour

1. The safety of our Clients and Drivers is of paramount importance. We expect all persons to behave with respect to each other.

   1. The driver has the right to halt the journey (refer to clause 7.3.2) and, if necessary, call the relevant authorities for assistance.

2. Should you wish to make a complaint please put this in writing giving full details including the date and time of the incident and, if applicable, quote the booking reference within 2 weeks of the incident. Either email to office@kwatsoncars.co.uk or post to the address shown on our website.

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14. Privacy
We hold personal information securely and purely to provide an efficient service and to carry out our obligations to you. We don't sell or forward your information to third parties for marketing purposes. You can request a copy of the information we hold about you by emailing office@kwatsoncars.co.uk, and we aim to respond within 14 days.

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15. General

1. We use the 24-hour clock format; 8:30 am will be 08:30, and 8:30 pm will be 20:30.

2. We reserve the right to amend these Terms at any time and all charges referred to in these Terms are at our discretion.

3. These Terms and all Bookings made are governed by and construed in accordance with UK law.

Effective April 2024